01 Introduction
33bf (https://33bf.win) is a trusted online gaming and betting
platform in Bangladesh. We believe that protecting our users' privacy
is a fundamental responsibility. This Privacy Policy clearly sets out what
information 33bf collects, why it collects it, how it is used, and how
it is kept secure.
By registering with or using 33bf, you are considered to have agreed
to this Privacy Policy. Please read this policy carefully
before using the platform.
Please Note:
This Privacy Policy is part of 33bf's
Terms and Conditionsto the
aforementioned document. Both documents apply together.
02 What Information We Collect
33bf collects two types of information from users — data provided
directly by you and data collected automatically. Each category is
discussed in detail
below.
Information Provided Directly by You
- Full name and date of birth (for age verification)
- Mobile Number & Email Address
- bKash, Nagad, or Rocket number (for payment purposes)
- National ID or passport number (for KYC verification)
- Current address (if verification is required)
Automatically collected information:
- IP address & device type
- Browser Information & Operating System
- Platform Login Times & Session Information
- Gaming history & transaction records
- Cookies & local storage data
| Type of Information |
Reason for Collection |
Legal Basis |
| Name & Identity |
Account Creation & KYC |
Contractual Obligations |
| Mobile Number |
Contact & OTP Verification |
Security Interests |
| Payment Information |
Deposits & Withdrawals |
Contractual Obligations |
| IP & Device |
Fraud Prevention |
Legitimate Interest |
| Gaming History |
Responsible Gaming Monitoring |
Legal Obligations |
03 How Your Information Is Used
33bf uses the information it collects solely for specific, legitimate
purposes. We never use your data for unnecessary purposes or
sell it to third parties.
- Account creation, management & KYC verification
- Deposit, Withdrawal & Payment Processing
- Customer service & support
- Fraud Detection & Anti-Money Laundering
- Responsible Gaming Monitoring & Protection
- Fulfilling legal and regulatory authority requirements
- Platform Development & User Experience Improvement
- Notifying you about promotional offers and bonuses (with your consent)
Important:
To stop receiving promotional communications, you can disable notifications from your account settings or contact support to submit an opt-out request.
04 Data Retention & Storage Period
33bf does not retain your information longer than necessary. All data
is stored for as long as your account remains active. Even after account
closure, certain information may be retained for a specified period to
meet legal and regulatory requirements.
- Transaction records: a minimum of 5 years after account closure
- KYC documents: 3 years after account closure
- Support conversations: deleted after 2 years
- Session logs and IP data: 1 year
- Cookies: as per browser settings or expiry
Data Deletion Request:
Where there is no legal obligation to retain it, you may request
deletion of your data through support. The request will be
processed within 30 days of receipt.
05 Information Sharing & Disclosure
33bf never sells or rents your information. However, certain
information may be shared in the following
circumstances:
- Payment Processor: Only the information required to complete payments with bKash, Nagad, Rocket, or your bank
- KYC services: Third-Party Verification Agencies for Identity Verification
- Law enforcement agencies: Upon a valid court order or lawful request from a government authority
- Fraud Prevention: Industry-Wide Fraud Detection Network
- Business Transfer: In the event of a merger or acquisition, with prior notice
Our commitment:
Wherever your information is shared, we ensure that the receiving party upholds the same standards of privacy and security that we do.
06 Cookie Policy
33bf uses cookies on its website to enhance your experience and
ensure the platform functions correctly. Cookies are small text files
stored in your browser.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and platform security — cannot be disabled
- Functional cookies: To remember your preferences and language settings
- Analytics Cookies: To analyze platform usage (anonymized data)
- Security Cookies: To detect fraud and bot activity
You can manage cookies through your browser settings. However,
disabling essential cookies may cause certain platform features
to not work correctly.
07 Your Rights
As a 33bf user, you have several important rights over your own
data. Each right is briefly explained
below:
Right to Access Information
You may request to see what information we hold about you at any time.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Where no legal obligation exists, you may request that your data be deleted.
Right to Data Portability
You may request a copy of your data in a portable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Object
You may object to your information being used for specific purposes, particularly for marketing communications.
To exercise your rights:
To exercise any of your rights, please contact the 33bf support team. Requests will be responded to within 30 days of receipt. For complex cases, a response may take up to 90 days.
08 Children's Privacy
33bf strictly prohibits anyone under the age of 18 from using the
platform. We do not knowingly collect or process data
from minors.
- Registration is strictly prohibited for users under 18 years of age
- Data from minors is never knowingly collected
- Accounts for minors are not permitted without parental consent
If you believe a minor has an account or has submitted data on our
platform, please contact support immediately. We will promptly
delete the data and close the account.
09 Security Measures
33bf applies industry-leading technical and organizational measures
to protect your information. Security is at the very core of
our privacy practices.
- 256-bit SSL/TLS encryption — applied to all traffic
- Database storage with AES-256 encryption
- Two-Factor Authentication (2FA)
- Regular Security Penetration Testing
- 24/7 system monitoring and suspicious activity detection
- Restricted staff access — only authorized personnel can view your data
- Regular Backups & Disaster Recovery Planning
Your role:
Platform security is a shared responsibility between us and you. Use a strong password, never share it with anyone, and contact support immediately if you notice anything suspicious.
10 Policy Changes & Updates
33bf reserves the right to update this Privacy Policy, in whole or
in part, at any time. When changes are made, the "Last Updated"
date on this page will be revised accordingly.
- Registered mobile number or email will be notified of significant changes
- Continued use of the platform after any changes will be considered acceptance of the updated policy
- If you do not agree with the changes, you will have the option to close your account
- We recommend visiting this page regularly for updates
Last Updated:
This Privacy Policy was last reviewed and updated in January 2026.
All previous versions are considered null and void.
FAQ Frequently Asked Questions
No. 33bf never sells or shares your mobile number, email, or any other personal information with third parties. Only the information strictly necessary for payment processing and KYC verification is shared with the relevant partners, and solely under a strict confidentiality agreement.
Yes. Your national ID information collected for KYC verification is stored on servers secured with AES-256 encryption. Only authorized staff and KYC service providers can access this data. It will be deleted 3 years after account closure, unless retention is required by law.
Yes, data portability is your right. You can contact the 33bf support team to request a copy of your data. Upon receiving your request, we will provide the information in a common readable format (CSV/PDF) within 30 days.
Partially. Disabling analytics and functional cookies will not affect
the platform's core features. However, disabling cookies required
for login sessions and security may prevent you from logging in.
It is therefore recommended to keep essential cookies
enabled.
In the event of a data breach, affected users will be notified
within 72 hours via their registered mobile number and email.
The notification will include a clear description of the incident,
potential risks, and recommended steps to take.
You can turn off promotional communications by going to Account Settings
and adjusting your notification preferences. Alternatively, contact the
33bf support team to submit an opt-out request. Please note that
transaction and security-related messages will always be sent
and cannot be disabled.